The Dirt logo
The Dirt logo

All articles

Returns & Refunds

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items are not eligible. For returns

How do I make a return?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email protected] to initiate the return process with your order number and detail

How can I receive a refund for an order made in error?

If you have made an order in error and wish to receive a refund, please contact us as soon as possible. If the order has already been shipped, you will need to wait until the package arrives, and then use the provided return label to send it back. On

How can I get a refund for an undelivered item?

If you did not receive your order and wish to inquire about a refund, please note that refunds are typically allowed within 30 days of the expected delivery. However, if a refund is not possible, we may offer to send you a replacement free of charge.

What is the process after I return an item?

Upon the successful return of your items to our warehouse, and following inspection, we will promptly release your refund. The reimbursement should reflect in your account within 2-3 days. If you have any further queries or need additional assistance

How can I report a billing issue or unexpected charge?

If you notice an unexpected charge or billing issue, please don't hesitate to contact us with your concern. Provide as much detail as possible, including your account information, order number, and specifics about the charges in question. We will tak

How do I handle a cancelled order and recurring charges?

If you have cancelled an order but still see charges on your account, please inform us immediately. We will investigate the matter and ensure any recurring charges are stopped. A specialist will review your subscription status and make sure no unauth

I've made a payment but need to update my payment method, what should I do?

If you've encountered a problem with your payment method, such as insufficient funds being reported, please use the link we've provided in a separate email to update your card details. After updating, we can process the order again. We're here to ass