How do I manage my Subscription?Updated 10 months ago

How to Manage Your Dirt Subscription:
 

1. Accessing the Dashboard:
   • Go to the login page
   • Log into your account
   • Once on the main account page, click on "Manage Subscriptions"
     
     
2. Main Dashboard Features:
   • View account details
   • Check entire order history
   • Manage addresses on file
   • Log out option
     
     
3. Subscription Page Information:
   • View next order date
   • See order details (products, quantities, flavors)
   • Check subscription cost
     
     
4. Managing Your Subscription: a. Rescheduling:
   • Click "Reschedule"
   • Choose to delay for 1-2 weeks or select a specific date
     
     
   b. Skipping an Order:
   • Click "Skip"
   • The next order will be scheduled for the following interval (e.g., 3 months later)
     
     
   c. Gifting an Order:
   • Option to send the order to a friend or family member
     
     
   d. Modifying Products:
   • Change flavor
   • Adjust size
   • Modify quantity
   • Alter delivery frequency
   • Swap for a different product in the catalog
     
     
   e. Cancelling:
   • Option to pause for 1, 2, or 3 months
   • To cancel completely, answer the "why" questions and confirm
     
     
5. Editing Delivery Address:
   • Select whether to update address for this subscription only or all products
   • Enter new address details
     
     
6. Adding Discount Codes:
   • Enter discount code in the designated field
     
     
7. Updating Payment Method:
   • Click on edit payment method
   • Go through verification process
     
     
8. Viewing Orders:
   • Check upcoming orders with dates
   • Review previous orders and their statuses
     
     
9. Managing Multiple Subscriptions:
   • View active and inactive subscriptions
   • Reactivate cancelled subscriptions if desired
     
     
10. Address and Payment Management:
    • Access and edit multiple addresses
    • Manage multiple payment methods