Toothbrush

Toothpaste

Toothpowder

Tongue Scraper

Mouthwash

The Dirt

<p>For any billing discrepancies or suspected fraudulent charges, please send a screenshot of the charges so we can investigate the matter further. We aim to resolve these issues promptly and ensure your account reflects only the transactions you have authorized.</p>

For any billing discrepancies or suspected fraudulent charges, please send a screenshot of the charges so we can investigate the matter further. We aim to resolve these issues promptly and ensure your account reflects only the transactions you have a

What should I do if I have a billing issue or suspect fraudulent charges on my account?

Order Issues

What type of ingredients do you use?

How does THE DIRT Tooth Powder support overall oral health?

What makes THE DIRT awesome

How do I turn my oral care routine into a ritual?

Why switch to THE DIRT toothpowder from a conventional toothpaste?

What are the environmental benefits of using THE DIRT Tooth Powder?

How is THE DIRT different from regular toothpaste?

How do I update my subscription items?

How do I skip a subscription shipment?

How do I manage my Subscription?

What if I never received my item from a subscription due to it being out of stock?

How can I place my subscription on hold?

How can I change the frequency of my subscription shipments?

What should I do if I receive an unwanted product in my subscription?

What happens if my order has been processed but I've canceled my subscription?

How can I cancel my subscription?

How can I change the items in my subscription?

How will I be informed about a change or substitute in my order?

Subscription

How long does delivery take?

What do I do if my item(s) arrives damaged?

How much does shipping cost?

Do you offer expedited shipping?

Do you offer free shipping?

How do I track my order?

My order was marked delivered but it’s not here.

I received my order but an item was missing, what should I do?

What should I do if I've made a mistake with my shipping address and need to reorder?

What can I do if I was charged for shipping by mistake?

What steps should I take if my order hasn't shipped within the expected timeframe?

What should I do if I was charged multiple shipping fees on my order?

Why can't I ship products to my address?

What should I do if my order says 'unfulfilled' or I have not received it within the expected time frame?

Holiday Shipping Guide

What should I do if I haven't received updates on my order?

Shipping & Delivery

Why does my Super Mint Tooth Powder packaging look different?

How does THE DIRT Tooth Powder support the natural remineralization process of teeth?

Is THE DIRT Tooth Powder safe for children to use?

Does The Dirt Use Hydroxyapatite?

Can THE DIRT Tooth Powder help with bad breath?

Can The Dirt help whiten my teeth?

How long does one jar of THE DIRT last?

Are there any special instructions for using THE DIRT Tooth Powder for the first time?

What is the purity of the copper used in the tongue scrapers?

What's the Difference Between the Regular and Premium Tongue Scraper

Is THE DIRT Tooth Powder safe for sensitive teeth?

How does THE DIRT Tooth Powder compare to charcoal toothpaste?

Can THE DIRT Tooth Powder help whiten my teeth naturally?

Are there any flavors that are particularly popular among customers?

Can I use THE DIRT Tooth Powder with an electric toothbrush?

Why does the toothpaste I ordered taste different from before?

Have you discontinued any products?

What should I do if I receive a different formula or taste than expected?

Is the toothpowder suitable for use with veneers?

Will there be a restock of the 150g Sweet Cinnamon toothpaste?

Product Questions

How do I apply promo/discount codes?

What happens if I made an order during the promotion and was charged incorrectly?

How can I submit a product review and receive a discount on my next purchase?

What should I do if a promo code is not working or has expired?

How can I purchase The Dirt products at a discounted rate?

Can I use multiple discount codes on a single order?

How can I stay informed about your discounts and promotions?

Discounts

How do I cancel my order?

What do I do if I receive the wrong item in my order?

What should I do if I received an incomplete order?

What do I do if my package arrives empty or tampered with?

What should I do if I receive a defective tongue scraper?

Do you offer refunds or exchanges?

How do I make a return?

How can I receive a refund for an order made in error?

How can I get a refund for an undelivered item?

What is the process after I return an item?

How can I report a billing issue or unexpected charge?

How do I handle a cancelled order and recurring charges?

I've made a payment but need to update my payment method, what should I do?

Returns & Refunds

How can I become an authorized reseller for The Dirt products?

How can influencers or content creators collaborate with The Dirt?

How do I use my benefits/rewards points?

How do I unsubscribe from your mailing list?

Other

What should I do if I have a billing issue or suspect fraudulent charges on my account?Updated 9 months ago