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The Dirt

<p>Our system might occasionally process subscriptions with different product shipping frequencies as separate orders, resulting in multiple shipping fees. If this happens, please contact us, and we will make it right by refunding one of the shipping fees as a gesture of our commitment to customer satisfaction. To prevent future occurrences, you can adjust subscription schedules so that all items ship together, which may also save on shipping costs.&#xA0;</p><p>Keep Smiling!&#xA0;</p>

Our system might occasionally process subscriptions with different product shipping frequencies as separate orders, resulting in multiple shipping fees. If this happens, please contact us, and we will make it right by refunding one of the shipping fe

What should I do if I was charged multiple shipping fees on my order?

Shipping & Delivery

What type of ingredients do you use?

How does THE DIRT Tooth Powder support overall oral health?

What makes THE DIRT awesome

How do I turn my oral care routine into a ritual?

Why switch to THE DIRT toothpowder from a conventional toothpaste?

What are the environmental benefits of using THE DIRT Tooth Powder?

How is THE DIRT different from regular toothpaste?

How do I update my subscription items?

How do I skip a subscription shipment?

How do I manage my Subscription?

What if I never received my item from a subscription due to it being out of stock?

How can I place my subscription on hold?

How can I change the frequency of my subscription shipments?

What should I do if I receive an unwanted product in my subscription?

What happens if my order has been processed but I've canceled my subscription?

How can I cancel my subscription?

How can I change the items in my subscription?

How will I be informed about a change or substitute in my order?

Subscription

How long does delivery take?

What do I do if my item(s) arrives damaged?

How much does shipping cost?

Do you offer expedited shipping?

Do you offer free shipping?

How do I track my order?

My order was marked delivered but it’s not here.

I received my order but an item was missing, what should I do?

What should I do if I've made a mistake with my shipping address and need to reorder?

What can I do if I was charged for shipping by mistake?

What steps should I take if my order hasn't shipped within the expected timeframe?

Why can't I ship products to my address?

What should I do if my order says 'unfulfilled' or I have not received it within the expected time frame?

Holiday Shipping Guide

What should I do if I haven't received updates on my order?

Why does my Super Mint Tooth Powder packaging look different?

How does THE DIRT Tooth Powder support the natural remineralization process of teeth?

Is THE DIRT Tooth Powder safe for children to use?

Does The Dirt Use Hydroxyapatite?

Can THE DIRT Tooth Powder help with bad breath?

Can The Dirt help whiten my teeth?

How long does one jar of THE DIRT last?

Are there any special instructions for using THE DIRT Tooth Powder for the first time?

What is the purity of the copper used in the tongue scrapers?

What's the Difference Between the Regular and Premium Tongue Scraper

Is THE DIRT Tooth Powder safe for sensitive teeth?

How does THE DIRT Tooth Powder compare to charcoal toothpaste?

Can THE DIRT Tooth Powder help whiten my teeth naturally?

Are there any flavors that are particularly popular among customers?

Can I use THE DIRT Tooth Powder with an electric toothbrush?

Why does the toothpaste I ordered taste different from before?

Have you discontinued any products?

What should I do if I receive a different formula or taste than expected?

Is the toothpowder suitable for use with veneers?

Will there be a restock of the 150g Sweet Cinnamon toothpaste?

Product Questions

How do I apply promo/discount codes?

What happens if I made an order during the promotion and was charged incorrectly?

How can I submit a product review and receive a discount on my next purchase?

What should I do if a promo code is not working or has expired?

How can I purchase The Dirt products at a discounted rate?

Can I use multiple discount codes on a single order?

How can I stay informed about your discounts and promotions?

Discounts

How do I cancel my order?

What do I do if I receive the wrong item in my order?

What should I do if I received an incomplete order?

What do I do if my package arrives empty or tampered with?

What should I do if I have a billing issue or suspect fraudulent charges on my account?

What should I do if I was charged multiple shipping fees on my order?Updated 9 months ago