Delivery times vary depending on the destination and the shipping method selected. For standard shipping in the United States, expect your order to arrive within 5-7 business days. International orders may take 10-20 business days
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please follow these steps immediately to help us resolve the issue:. While we may not be able to guarantee your exact order is replaced due to potenti
Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you fina
Yes, we offer expedited shipping options for most locations. In many instances 2 day shipping will be available. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping.
We offer fast and free shipping for orders over $50 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
If you received your order and found that an item was missing, we apologize for the oversight and any inconvenience this has caused. Please reach out to our customer service team with your order details. We will investigate the issue and offer a suit
If you've made an error with your shipping address, you can update the information on our website. After updating, if you require a reshipment of your last order, reach out to us to confirm your new address. Once we have your confirmation, we will ha
If you had a free shipping coupon that did not apply correctly and you were charged for shipping on your credit card, please contact us with your order number. We will review the matter, and if an error occurred, we will refund the shipping charges.
If your order has not shipped within the expected timeframe, please reach out to us so we can check on the status. We will provide you with an update as soon as we examine the details of your order and determine the cause of the delay.
Our system might occasionally process subscriptions with different product shipping frequencies as separate orders, resulting in multiple shipping fees. If this happens, please contact us, and we will make it right by refunding one of the shipping fe
Hi there, we understand your concerns about shipping to your address. You may have experienced difficulty during checkout due to a temporary error on our website, which affected the visibility of shipping options for some customers. This issue has si
If your order status is 'unfulfilled' or you haven't received it within the expected timeframe, don't worry, we've got you covered. In cases where an order might be lost in transit, we will create a new shipment and provide updated tracking informati
The holiday season is just around the corner, and we want to help you make sure your Dirt arrives on time for Christmas morning. To guarantee delivery before December 25th, please review our shipping deadlines for 2024:. You can track your shipment b
We sincerely apologize for any inconvenience caused by a lack of updates regarding your order. If your items are marked as unfulfilled, this means they have not yet been shipped. Rest assured, we will address this with our fulfillment team to hasten